We are your general contractor for customer loyalty and business process management solutions. Benefit from our strategic and operational expertise in the field of customer customer loyalty
management – both across sectors and internationally.

We work with you to develop customised solutions to deliver sustainable and valuable customer relations.

A summary of our services:

• Conceptual consultancy and analysis
• Implementation of processes
• Data recording/response management
• Set-up and operation of customer databases/data management
• Output/campaign management
• Fulfilment
• Call centre management/service centre
• Customer cards management

Get your dealers, branches or sales partners more closely involved in your marketing activities as of now.

With Dialogue Connect, the web-based marketing platform for your multi-phase, cross-media campaigns, you can harmonise and manage centrally your communication with customers – in a user-
friendly and economical way.

We handle the entire design and implementation for you, followed by ongoing service and management of all the individual activities within your dialogue campaigns.

A summary of our services:

• Multi-channel campaign management (print, e-mail, fax, SMS, MMS)
• Individual user management and rights management
• Creation and management of activity and campaigns databases
• Content management and layout design
• Address and data transfer management (own and external addresses)
• Automated workflow and production management, fulfilment
• Online reporting and real-time monitoring

We manage the complete value creation chain as part of campaign management and handle all the planning, direction and delivery of your multi-channel marketing campaigns - online and offline.

By centrally coordinating all the individual solutions for for multi-channel marketing campaigns, we take away the pressure of day-to-day business for you and reduce the error rate – through leaner interface management.

A summary of our services:

• Address and lead management
• Data enrichment and integration
• Planning, management and delivery of direct marketing campaigns such as e.g. mailings, despatch of advertising materials or e-mail campaigns
• Process consultancy, specification and optimisation
• Response management via all channels
• Service Centre to process customer enquiries and take care of your customers
  (in/outbound)
• Logistics services incl. credit checks, payments processing and returns management
• Online reporting and real-time monitoring
• Database access with individual user and rights management

Set set your exhibition on the path to success – with targeted marketing and the production of your exhibition media. Rely on an expert who know the exhibitions sector and is able to meet your requirements professionally – from A as in automated media production to Z as in zero-error despatch of your exhibition catalogues to international buyers.

A summary of our services:

• Data handling and data processing
• International marketing of exhibition media through print advertising, online marketing and telephone marketing
• media consultancy and order acceptance via the internet, e-mail, telephone, fax and post
• Preparation and issue of data in the online-catalogue, on CD-ROM, in your visitor information system or as an app on mobile devices
• Preparation and production of exhibition catalogues, visitor guides, special catalogues
• Global despatch of print products