International 
\ Dialogue Service
We boost your customer dialogue throughout the entire value creation chain and meet you up precisely where you need us.
With our comprehensive range of Dialogue Services, we help you to align your customer communication and direct marketing even more effectively to your target audience - and not just with a view to costs.
We optimise your dialogue processes, analyse existing address and customer files and raise both the quality and hit rate of your advertising. We record, process and analyse incoming responses from all media channels and identify ways of implementing successful follow-up campaigns.
We also help you to manage your marketing activities centrally and consistently and ensure that your branches, marketeers and sales partners are able to implement your campaigns simply and in a personalised way in response to needs.
To find out more about our services, please click on the
relevant part of the diagram.
Our Dialogue Service introduces efficient processes which enable you to reduce costs, enrich your database and improve the quality of your data. Trust in our wide-ranging expertise in the field of fulfilment, order, despatch and returns management.
And to ensure that none of your customers' questions or requirements are left unanswered, our Service Teams are on hand if needed either over the phone or via PC to answer questions about your products and services.
\ Our expertise is to your benefit
Full Service from a one-stop-shop
From consultancy and conception through to project management, response processing, analysis and reporting as well as follow-up measures and customer service centres.
Centralised campaign management
We maintain an overview for you, keeping your time free.
Cross-media communication
Integration of on- and offline marketing campaigns.
Professional data management
Address quality management, data enrichment, e.g. according to socio-demographics, geomarketing, standards for highly personalised digital print.
\ Consulting & conception |
We take your visions and develop them into tangible concepts which we then implement as cost-optimised dialogue marketing projects. Our project managers will keep your campaigns under control at ever stage
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Link your print media to online content – elegant and practically invisible.
Use the strong appeal of an "invisible QR code" and take advantage of the unlimited freedom you have for designing your print medium.
CLIC2C®/TEXT2C® combines printed images with online content. The consumer or reader can use an internet-capable smartphone to access interactive contents directly.
All possibilities are wide open for you to choose the best, most suitable content for your target group:
From video clips, music downloads, webshops to loyalty and coupon actions to invitations for orders or to take a test drive.
Our services and advantages in brief:
- Full service management of consulting, design and implementation of a CLIC2C®/TEXT2C® campaign
- Embedding of watermark in the print medium
- Reporting and monitoring of access frequency
- Various application models for advertising campaigns
- Integration in practically any printed product possible, e.g., mailings, magazines, catalogues, signboards or even packaging, textiles or plastics
- Increased traffic associated with higher sales volume, e.g. by linking to a webshop with direct ordering options
- Free CLIC2C®/TEXT2C® app with no complicated applications or registration
\ IT & Data management |
We increase the quality of your database by homogenising it and enriching it with features relevant to your target audiences. As a result, we can ensure that your message reaches the right customer – quickly, directly and in a customised way.
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\ Response management |
We offer you a central access point for written feedback from your customers/prospects. We collate and process your response in our data centres and provide you with daily updated valuable facts.
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\ Fulfilment & shipping solutions |
We keep your time free and regularly supply your customers/prospects with up-to-date communication, informational materials, trial goods or products to be paid for. Our online reports ensure you constantly have an overview of all processes.
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\ Service centre |
We are always here to listen to customer/prospects – whether by telephone, fax, post, internet or e-mail. We process enquiries, qualify leads,support your network of dealers/branches with marketing campaigns or become directly involved in marketing on your behalf.
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